Orders are shipped from Monday to Friday except UK Bank/Public holidays.
Once your order is placed and payment processed you will receive an email with the status of your order and tracking information.
UK standard delivery
Shipping fee is £4.20.
Orders are shipped by Royal Mail and should reach you within 2 to 3 working days from dispatch.
Orders placed before 1pm are dispatched the same day while orders placed after 1pm are most likely dispatched the following day.
UK Next Day delivery
Shipping fee is £6.
Orders are shipped by DPD.
Orders are delivered next working day, if placed before 1pm.
Free UK standard shipping for orders valued at £30 or more – the £30 threshold excludes the cost of shipping.
RETURNS AND CANCELLATIONS
All sales from this website are in accordance to our Terms of Sale.
Some useful information from the Terms of Sale is provided below;
We can only process returns and cancellations for orders purchased at uk.bulkhomme.com
1.Cancelling before receiving a confirmation notice.
You may cancel your order at any time prior to receiving a confirmation notice from us as long as you contact us at firstname.lastname@example.org. Please quote your name, address, order number and description of Goods.
2.Cancellation after receiving a confirmation notice.
Please contact us at email@example.com within 14 working days starting from the day you received the goods to arrange order cancellation.
Please quote your name, address, order number and description of the Goods.
Upon receiving your cancellation notice we will provide you with instructions and address where to return the Goods. You must then immediately return the Goods to us at your own cost and risk. You will need to obtain a proof of postage receipt.
We are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
Refunds will be made against the original form of tender. If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within fifteen (15) days of receiving your returned goods, provided that you have returned the goods to us in their original condition.
3.Damaged, faulty or wrongly delivered goods.
Please contact customer service within fourteen (14) days of receiving the Goods at firstname.lastname@example.org who will help to you to arrange the refund. You will be refunded full purchased price, including the cost of shipment of sending the Goods to you as well as the cost of returning the Good to us.
A refund will not be granted if the Goods were damaged after delivery, misused or used other than in accordance with instructions or the problem reported is the result of normal wear and tear.
Please read the full terms of sale document available on this website for contractual details.